Beachmere Health Centre

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Appointments 

Our clinic runs by an appointment system, all appointments are a standard 15 minutes. We do have emergency appointments available each day to allow for any emergency problems that arise.  Please let our friendly staff know if you are in need of a longer appointment for 2 or more medical problems. If you no longer need your appointment, we would appreciate if you could please phone and cancel. Fail to attend three (3) times will incur a fee and needs to be settled before making any further appointments.

 

Telephone Access 

Clinicians in the practice may be contacted during working hours. If the clinician is with a patient, a message will be taken, and the reception staff will advise when it is likely that you will get a return call. In an emergency your call will always be put through to a clinician who is available.

 

Repeat Referral & Scripts 

If you require a Referral letter or Script you will require an appointment. 

 

Home Visits / After Hours Care

Home visits are available at the discretion of the clinician only.  For urgent care outside of our practice opening hours, please call your local hospital or 000. For non-urgent health advice please call 13 HEALTH (13 43 2584), National Home Doctors 13 SICK (137425) or Hello Home Doctor Service 134 100.

 

Test Results 

Your clinician will advise when test results are expected to be ready. You will then need to arrange an appointment to discuss your results. Please note: We are unable to give results over the phone due to privacy and confidentiality.

 

Recall and Reminder System 

We have a computerised recall and reminder system in place. You will receive a reminder to attend the clinic if the doctor considers it is necessary.

 

Billing 

We are a Private/Mixed Billing Practice Monday to Friday. All Immunisations under the National Immunisation will be bulk billed. Please speak with our staff to find our fee schedule.

If you are referred to another facility you may be charged a fee for that service. Your doctor will discuss this at the time of making your referral.

 

Your Privacy 

Your Medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that the information is only available to authorised members of staff. We have a comprehensive policy on the management of Personal Health Information. Our Privacy Policy can be viewed here.

 

Feedback & Complaints

We welcome any feedback that will help us to improve our service. We take your concerns, suggestions and complaints seriously. Please contact our Practice Manager at info@beachmerehc.com.au if you have any complaints or feedback.  If you wish to make a complaint to the Office of the Health Ombudsman, please visit www.oho.qld.gov.au or phone 133 OHO (133 646)

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